Learning ITIL

Shape Image One
0 student

Learn the basics of both current versions of the world’s most popular approach to IT service management: ITIL v3 and ITIL 4. Learn what ITIL covers and why it matters to you and your organization. Learn the basics of ITIL v3: the service lifecycle; processes and functions; and roles, technology and automation. Then compare the major differences in ITIL 4: the four dimensions; the service value system; the service value chain; and the guiding principles, and practices. Instructor David Pultorak—an ITIL contributor and consultant—also helps you learn the basics of ITIL certification, including the ITI v3 and 4 certification schemes, and provides tips for passing the certification exam.

   Learning objectives

  • Why ITIL matters for you and your organization
  • Defining service management
  • Identifying ITIL v3 processes and functions
  • Assessing ITIL v3 roles, technology, and architecture
  • Comparing ITIL v3 and 4
  • Identifying the 18 practices of ITIL 4
  • Reviewing the ITIL v3 and 4 certification scheme
  • Preparing to pass the ITIL exam

Course Rating

0.00 average based on 0 ratings

Star
0%
Star
0%
Star
0%
Star
0%
Star
0%
Course Preview
  • Price
    ₹11,990.00
  • Duration 3 hours
  • Lesson 29